At Regions, we are committed to helping you protect yourself from fraud. Should you encounter fraud, phishing or smishing scams, or identify theft, we provide guidance on how to notify us and necessary steps to take toward resolving the issue quickly.

Dispute a transaction

If you’ve noticed a suspicious or unauthorized charge on your account, it’s a good idea to contact us quickly to dispute the transaction. Learn more using our detailed guidance for what you need to know before contacting us, as well as what to expect during the process of disputing a transaction.

Lost or stolen cards

You may also use Online Banking or the Regions Mobile app¹

In Online Banking – click on Customer Service and then select Services.

In Regions Mobile app – expand your account, select the More option, and select Manage cards. You can also click into the account and select Cards.

We provide options to report a lost or stolen card and to order a replacement card. We will ensure that your current card is canceled and that a new card is sent via U.S. mail.

Also, while we work together to resolve the issue, consider blocking activity on your Regions credit card, Now Card or debit card using LockIt®² within the Regions Mobile app.

Identity theft

As soon as you realize that you may have been a victim of an identity theft, it is important to take immediate action. An aggressive response on your part may help reduce your exposure to financial loss.

Review your Regions account. You should first review all of your account transactions for any suspicious activity.

Use our Identity Theft Kit. Should you become a victim of identity theft, or if you believe your Regions Bank account information may have been compromised, please download the Regions Identity Theft Kit (en Español) immediately. This is a complimentary service that can help Regions customers restore their financial identity.

Contact your local police department. In the event of identity theft, it is important that you notify your local police department and file a report. Be sure to request a report number or a copy of the report for your records and, if necessary, to include with any affidavits you may need to provide.

Contact the Identity Theft Clearinghouse. The Federal Trade Commission (FTC) maintains the Identity Theft Clearinghouse — the federal government’s centralized identity theft complaint database. We encourage you to contact them and report your identity theft.

In their continuing efforts to help resolve identity-theft-related problems, this information is shared with other government agencies, consumer reporting agencies and companies where the fraud was perpetrated.

Notify credit bureaus. It is highly recommended that you contact the three national consumer reporting agencies if you believe you have been a victim of identity theft. Ask each agency to place a “fraud alert” on your credit report and to send you a copy of your credit file.

Document everything. Use the Regions Identity Theft Action Register provided in our Identity Theft Kit to document your process.

Email and text message fraud, phishing or spoofs

Fraudulent emails, text messages and websites designed to elicit your personal information can be very sophisticated and deceiving. Fraudulent emails and texts, known as “phishing” or “smishing” can look very similar to Regions communications. If you see suspicious emails, texts or online requests asking for information or actions regarding your financial information, do not click on the links or reply to the messages.